Banyan Tree Sanya

The front office staffs are excellently helpful especially Delia & Hickey. The both are providing the service exceeded my expectations . well done and do train the rest of the team as good as both of them.

Kids(2-4 years old) love the playground! Spa is excellent, time management is great, anything is smooth. the body and facial massage are high quality. Staff are nice! Well trained! Chef are talkative, familiar with the kids. They updated our flight schedule, we were so appreciated they told us our flight was cancelled, All the staff were helpful and arranged us a taxi immediately, we catch on the flight finally, but we did left some stuff in the hotel, and they sent back to us. They all professional! Thai food and bbq food are outstanding! Floating breakfast is fancy!

Everything was amazing. Wonderful private Villa with swimming pool and jacuzzi. The property is peaceful and relaxing, beautifully kept and well maintained. They have there own private beach which you can relax on without hundreds of other tourists. Every evening at 5:30 you can sit by the beach and enjoy the sunset with a few free glasses of wine and canapés. All the staff at the hotel were extremely welcoming, friendly, polite and professional. The manager Hickey was great, gave us a tour of the property when we first arrived and was happy to help with anything we needed. Both my wife and I had an amazing time and will definitely be returning on our next trip to Sanya.

Excellent service at the highest level. They will always help you with any question. The villa is large, daily cleaning.

Top service, much improved on other locations in Sanya. Villa and surrounding area always clean by the time u return from breakfast. Free happy hour a nice additional touch too. Also forwarded everything we left behind for minimal postage charge.